Refund policy

Last Updated: July 2026

At Sub Ka Mart, customer satisfaction is important to us. We strive to deliver quality products across Pakistan. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests within 7 days from the date of delivery only under the following circumstances:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or not functioning properly.

To be eligible for a claim, the customer must record a complete unboxing video that starts before opening the parcel.

The video must clearly show:

  • The sealed parcel.
  • The courier shipping label.
  • The entire unboxing process without any cuts or edits.
  • The product and the reported damage, defect, or incorrect item.

Claims submitted without a complete unboxing video may not be accepted.

2. Product Condition

Returned products must:

  • Be in their original condition.
  • Include all original accessories, manuals, and packaging (where applicable).
  • Not be intentionally damaged, altered, or misused by the customer.

Sub Ka Mart reserves the right to inspect every returned item before approving a refund or exchange.

3. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

  • Clothing and apparel.
  • Baby products.
  • Fabric-based products.
  • Clearance or discounted items.
  • Products damaged due to customer misuse or improper handling.

4. Refund Policy

If a valid claim is reported within 48 hours of delivery, the customer may be eligible for a refund after our verification process.

Approved refunds will be issued through one of the following methods:

  • Original payment method (where applicable)
  • Bank Transfer
  • Easypaisa
  • JazzCash

Please note:

  • Original delivery charges are non-refundable.
  • If reverse shipping charges apply, they may also be deducted where applicable.

Refunds are processed within 7 working days after approval.

5. Exchange Policy

If the issue is reported after 48 hours but still falls within our eligible return period and is approved by our support team, Sub Ka Mart may offer one-time product exchange instead of a refund.

Exchange approval depends on:

  • Product availability.
  • Verification of the reported issue.
  • Compliance with this policy.

6. Return Shipping Charges

If the return is due to:

Customer-related reasons

The customer will bear all return shipping costs.

Sub Ka Mart's mistake

If we shipped:

  • The wrong product
  • A damaged product
  • A defective item

Sub Ka Mart will bear the applicable return and replacement shipping charges after verification.

7. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

8. Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan.

Customers are requested to carefully inspect the parcel upon delivery if the courier allows inspection. Inspection policies may vary depending on the courier company and delivery rider.

9. Nationwide Delivery

Currently, Sub Ka Mart delivers across Pakistan only.

International shipping is not available at this time.

10. How to Submit a Claim

To request a return, refund, or exchange, please contact our support team with:

  • Your Order Number
  • Complete unboxing video
  • Clear photos (if required)
  • A brief description of the issue

Support Email:

11. Right to Refuse Claims

Sub Ka Mart reserves the right to reject any claim if:

  • The required unboxing video is not provided.
  • The product shows signs of misuse, accidental damage, or unauthorized repair.
  • The return request falls outside the applicable return period.
  • The claim does not meet the conditions outlined in this policy.

12. Policy Updates

Sub Ka Mart reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page and become effective immediately upon posting.

Sub Ka Mart is not responsible for minor color variations caused by screen settings, lighting, or product photography.